IT Support Specialist
Sofia, BG, 1000
ContourGlobal, a KKR Company, led by CEO Antonio Cammisecra, is an established Independent Power Producer (IPP) developing, acquiring, and operating electricity generation and storage assets worldwide. The company currently manages 5.3 GW of installed capacity across different power generation technologies and asset categories, with an additional 1 GW of renewables under construction and a further 9.8 GW under development.
The operational footprint of the company extends to 18 countries across Europe, Africa, Asia, North and South America. The company has committed to speed up the decarbonization of its portfolio with a sustainable transition of its thermal fleet, the repowering of existing renewable assets and the organic development of new renewable projects. ContourGlobal boasts 20 years of a strong collaboration with communities, institutions, and customers that benefit from its electricity supply through long-term contracts or innovative PPAs, coupled with energy management solutions.
We are looking for
IT Support Specialist
[Sofia, Bulgaria]
Job Summary:
As IT Support Specialist, you will join our Global IT Support team, reporting to the Global IT Service Delivery Manager within the IT function. In this role, you will provide onsite support for the Sofia office and first-line remote support for employees worldwide, ensuring smooth and efficient operation of our IT environment. Your responsibilities include troubleshooting hardware and software issues, managing user accounts, and supporting Microsoft 365 services in a cloud‑first, hybrid IT environment.
Join us to drive the right power forward and make clean energy the natural choice for all!
Key Responsibilities:
- Provide onsite end-user support for employees at the Sofia office, including hardware, software, and peripheral troubleshooting.
- Deliver first-line IT support for employees globally, handling incidents and service requests.
- Register, classify, and prioritize IT tickets, escalating to Level 2/3 support or external vendors as required.
- Deploy, configure, and troubleshoot Windows 10/11 devices, Microsoft 365 applications, and mobile devices.
- Manage user accounts and access in Active Directory and Microsoft Entra ID.
- Provide end-user support for Microsoft 365 cloud services, including Teams, OneDrive, and SharePoint Online.
- Maintain accurate documentation of incidents, resolutions, and knowledge articles to support continuous improvement.
Qualifications and Skills:
Your profile is a natural match if you have
- Bachelor’s or Master’s degree in IT, Computer Science, or related field.
- Minimum 1 year of experience in IT support or helpdesk roles.
- Fluency in English (Spanish is a plus).
- Active Directory & Microsoft Entra ID
- Microsoft 365 applications & services: Outlook, Word, Excel, Teams, OneDrive, SharePoint Online.
- Endpoint management: Windows 10/11, Intune, basic macOS & mobile device support.
- Fundamental knowledge of enterprise networking concepts and ability to troubleshoot connectivity and VPN issues.
- Advantages: Knowledge of Microsoft SCCM, PowerShell scripting, Group Policies, or client patch management.
What drives your application forward
- Strong communication skills with non-technical users.
- Ability to analyze and resolve incidents effectively.
- Organized, detail-oriented, and calm under pressure.
- Self-motivated and capable of working independently.
Our Values
- «We» is our greatest asset
- We respect and protect the environment
- We are doers, committed to doing things right
- We act with integrity and transparency
- We think and act like entrepreneurs
You can find here more about our Purpose, Mission and Values.
Working@CG:
- Local benefits and WFH policy.
- As a globally integrated team, we push boundaries, work collaboratively, and remain agile in the pursuit of excellence. With an entrepreneurial mindset, we encourage initiative and innovation. At ContourGlobal you are an employee, and you are also an owner. Our Employee Ownership Program allows our employee-owners to make a difference and drive the right power forward and make clean energy the natural choice for all!
- We foster a culture where individuals are empowered to succeed, contribute and shape the future of sustainable energy.
- Cross-border collaboration shapes our way of working: our diverse workforce reflects the multicultural environment we embrace every day.
- We offer a competitive compensation package: we believe in meritocracy and rewarding meaningful contributions.
- We enjoy making the most of our shared spaces to foster teamwork and collaboration. At the same time, our flexible working policy allows us to prioritize results while supporting wellbeing and a healthy work-life balance.
Interested in joining our company?
We know that skills and experience come in different forms, and we value diverse perspectives.
If you’re excited about this role but you think you still need to learn some of the required skills, we’d still love to hear from you. You are much more than your CV, so come as you are and tell us who you aspire to become! The most important skills are collaboration, respect, trustworthiness and execution. So go ahead—apply, and let’s contribute to the new energy transition together!
ContourGlobal provides equal employment opportunities and maintains a diverse workforce that reflects the rich environment of the society we live in and markets we operate.