End User Support Specialist
Sofia, BG, 1000
ContourGlobal develops, acquires, and operates power generation facilities with proven and cutting-edge energy technologies. We are an international high-growth company, founded in 2005, that has grown exponentially to own and operate a fleet of renewable and thermal assets, located in 20 countries across 4 continents. Wherever we operate, we are committed to the highest standards of health and safety, environmental, social responsibility, our people’s well-being. Our longstanding ESG pledge includes becoming net-zero carbon by 2050.
Acquisition of ContourGlobal by the US private-equity fund KKR will enable us greatly to further expand our portfolio, increase investment in the energy transition, and take advantage of new opportunities in our core markets. Our multinational, integrated team of almost 1500 people prides itself on our culture and values, and welcomes entrepreneurial, innovative, ambitious, and collaborative professionals to come join us.
JOB SUMMARY:
We are currently seeking of End User Support Specialist as part of highly motivated IT engineers’ team, responsible for providing remote technical support for all company employees worldwide. The position will be based at ContourGlobal Office in Sofia.
KEY R RESPONSIBILITIES:
- Ensure that all IT requests in ContourGlobal are successfully recognized and registered, properly prioritized, classified and effectively handled in a timely manner
- Manage employees’ accounts in all used systems and providing the necessary access.
- Escalate and report tickets based on the severity
- Support and monitoring of company IT infrastructure, which includes client devices, network and peripheral devices, servers and reporting alarms
- Partner with the IT Management team
- Coordinate with 3rd party vendors
- Onsite support for ContourGlobal Sofia office
COMMIT TO LEAD WITH OUR VALUES:
• Commit to CG values as expressed in the Essential Information. Model the values in any interaction internally and externally.
• Put Health and Safety First.
• Embrace Timely Transparency.
• Model the 3Cs – Communication, Collaboration and Coordination.
• Embrace Failure analysis and continuous improvement including Five Whys.
QUALIFICATION AND SKILLS:
- University Degree (Bachelor or Master) in information Technologies, Mathematics, Physics or other engineering science
- Fluency in English
- Great communication and organization skills
- Understand open problems / issues and communicate workarounds
- Demonstrates capacity to identify root causes and direct users to long lasting resolutions.
- Strong attention to detail
- Ability to multi-task in a fast-paced environment and remain calm under pressure
- Capability to self-motivate, work independently and taking ownership of job responsibilities
- Ability to understand and follow technical documentation
- Prepare technical user guides
- Readiness to learn new technologies
- Covering 8 hours shifts between 9:00 to 19:00 CET Monday to Friday on rotational basis
- At least 2 years of IT user support experience
IT knowledge of
- Active Directory User and Computer Management
- NTFS Permissions
- Single Sign On
- Windows-based platforms including Microsoft Windows 10, Outlook, Office package, Office 365 cloud services
- Networking (Experience with troubleshooting remote access issues)
- Knowledge of client endpoint protection products
- Mobile Device Management
- Cloud document management systems
- Hardware/Software/OS troubleshooting
- Printer’s support
Considered as an advantage
- Spanish
- Client patch management
- SCCM knowledge
- ServiceNow experience
- Group Policies
- PowerShell
This position reports hierarchically to the Head of IT User Support & Services.
ContourGlobal provides equal employment opportunities and maintains a diverse workforce that reflects the rich environment of the society we live in and markets we operate.