IT System Administrator

Sofia, BG, 6294

 

ContourGlobal develops, acquires, and operates power generation facilities with proven and cutting-edge energy technologies. We are an international high-growth company, founded in 2005, that has grown exponentially to own and operate a fleet of renewable and thermal assets, located in 20 countries across 4 continents. Wherever we operate, we are committed to the highest standards of health and safety, environmental, social responsibility, our people’s well-being. Our longstanding ESG pledge includes becoming net-zero carbon by 2050.


Acquisition of ContourGlobal by the US private-equity fund KKR will enable us greatly to further expand our portfolio, increase investment in the energy transition, and take advantage of new opportunities in our core markets. Our multinational, integrated team of almost 1500 people prides itself on our culture and values, and welcomes entrepreneurial, innovative, ambitious, and collaborative professionals to come join us.

JOB SUMMARY: 

 

IT Systems Administrator is responsible for administration and management of company IT infrastructure, which includes: servers, client devices, Active Directory, Office 365 and other cloud platforms and everything in scope of “User Support and Services” IT function.

 

                             KEY RESPONSIBILITIES:

  • Administer and manage Windows-based platforms including Microsoft Windows servers, Active Directory, Group Policy and Office 365 cloud services
  • Administer and manage Hardware Asset Management solution
  • First point of contact within ServiceDesk for Security-related incidents. Active cooperation with Security department regarding ongoing project and cyber initiatives.
  • Responsible person for employee trainings of L1 technicians
  • Deputy in charge for organizational tasks within the ServiceDesk Team (Weekly meetings, Reporting, Trainings, Communication with 3rd parties)
  • Partner with the IT Management team and participate in IT infrastructure projects
  • Complete project tasks timely and communicate progress or issues
  • Understand open problems / issues and communicate workarounds
  • Identify opportunities for automation, and assist with the development of automation systems
  • Create and maintain technical documentation
  • Serve as escalation point for L2 end user issues
  • Utilize ticket tracking system to document all support incidents.
  • Report metrics and KPIs
  • ITIL based Incident life cycle management and Change management 
  • Coordinate with 3rd party vendors
  • Others, in scope of “User Support and Services” IT function.

COMMIT TO LEAD WITH OUR VALUES:

  • Commit to CG values as expressed in the Essential Information. Model the values in any interaction internally and externally.
  • Put Health and Safety First.
  • Embrace Timely Transparency.
  • Model the 3Cs – Communication, Collaboration and Coordination.
  • Embrace Failure analysis and continuous improvement including Five Whys.
  • Seek out ways to incorporate technology and Artificial Intelligence into the company’s legal practice.

 

QUALIFICATION and SKILLS:

  • University Degree (Bachelor or Master) in information Technologies, Mathematics, Physics or other engineering science
  • ITIL Certified (foundation or / and practitioner) or a strong working knowledge of ITIL Incident, Problem and Change Management disciplines
  • Active Directory User Management including Group Policy Management, NTFS Permissions.
  • Understanding protocols and services including IPv4, TCP/IP, DNS and DHCP.
  • Strong understanding of user authentication, permissions, and encryption.
  • Excellent communication and organization skills
  • Excellent written communication skills with corporate etiquette
  • Customer relationship development and influencing skills
  • Strong attention to detail and excellent organizational skills and autonomy.
  • Ability to multi-task in a fast-paced environment and remain calm under pressure.
  • Capability to self-motivate, work independently and taking ownership of job responsibilities. 
  • Ability to understand and follow technical documentation
  • Microsoft cloud (Azure, Office 365, SharePoint Online, Exchange online) or other cloud products. 
  • Server and client virtualization (VMware, Hyper V., etc.)
  • Good knowledge of client endpoint protection products
  • Relevant professional experience - at least 5 years
  • Experience with scripting in PowerShell or other similar scripting languages.
  • Experience in Windows Server management tools and best practices
  • Experience with planning of Server and Client patch management
  • Experience with Microsoft System Center Configuration Manager

ContourGlobal provides equal employment opportunities and maintains a diverse workforce that reflects the rich environment of the society we live in and markets we operate. 

ABOUT CONTOURGLOBAL

ContourGlobal is a power generation company committed to new growth in thermal and renewable technologies. Our mission is to develop, acquire and operate electricity generation businesses worldwide, creating economic and social value through better operations, and making the communities where we work better because we are there.

OUR VALUES

- To care about our people’s health, safety, well-being and development.
- To act transparently and with moral integrity.
- To work hard and without boundaries as a multinational, integrated team.
- To expect, embrace and enable excellence and continuous learning through humility, and the knowledge that we will fail but when we do, we will learn.
- To honor the commitments of those who have placed their trust in us.